If you would like to make a return of a product please contact us by email at info@megapackaging.co.uk. Please provide your order number, the product you would like to return & reason for the return.

Return Unwanted Items

Please note that we will not refund any collection fees for unwanted items. We will only refund products returned within 14 days that are in a resalable condition.

Some unwanted Items also have a restocking fee of £15.00 or 30% whichever is greater. This is payable upon the return application being accepted or out of your refund.

Return Incorrect Items

Goods that are missing or incorrect from delivery must be reported to Mega Packaging in writing within 3 days from delivery.

When the items are received into our warehouse they will be checked whether they are incorrect. Once approved you will then be refunded for the return fee and incorrect product only if in a resalable condition. If not in a resalable condition you will be charged for the incorrect product. If approved that the product that was sent was incorrect we will then send out the correct product.

Return Damaged Items

Goods that are damaged due to delivery must be reported to Mega Packaging within 24 hours with a photo of the damaged product and packaging.
Once you have processed the return through the procedure above it will be collected for you and returned to our warehouse
When the items are received into our warehouse, they will be checked for damage. Once approved, you will then be refunded for the collection fee and sent a replacement.

Return Faulty Items

Faulty items sent back to us will undergo a manufacturer’s inspection. It may also be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back, we will inform you how we need to proceed.

Please note: items over 14 days old will not be able to be replaced or refunded.

Can I return the goods to you myself?

Yes, you can return items at your own postage cost. If you are returning goods due to an order error or an unwanted item, the return cost will not be refunded. Please note that it must be a recorded service, and any breakages by your courier will be the customer’s responsibility.

Certain Goods cannot be returned for hygiene purposes.